In accordance with the Consumer Protection (E-Commerce) Rules, 2020

If you have a complaint about a product, order, delivery, payment or any other aspect of Paavni’s service, our Grievance Officer is here to help.

Grievance Officer

Name: Alok Kumar (Grievance Officer)
Email: alok@paavniorganic.com
Company: Paavni Organic Farms Private Limited, Patna, Bihar

What to expect

• Your complaint will be acknowledged within 48 hours of receipt.
• We will work to resolve your complaint within 30 days of receipt.

How to reach us

WhatsApp: 9031025724
Email: info@paavniorganic.com

Other policies

• For privacy or data protection complaints, please also refer to our Privacy Policy.
• For returns, refunds or cancellations, please refer to our Cancellation, Return & Refund Policy.

Escalation

If you are not satisfied with our resolution, you may approach the appropriate consumer forum under the Consumer Protection Act, 2019 or the National Consumer Disputes Redressal Commission (NCDRC) as applicable.

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